Contacting Russ
Client Portal — The preferred and most effective way to reach me, especially during the busy tax season, is through a secure message (“chat”) on the client portal. These messages are automatically managed, organized, and archived on the portal, and I do my best to respond to them in a timely fashion. Usually that means within 2-3 business days, but during the busiest times, it can take longer.
Phone/Voicemail — You can always call me at (619) 302-7928. Please leave a voice message if I’m unable to answer, and I’ll get back with you as soon as I can. Typically, this is the best option when you need to schedule an appointment and you’re having difficulty doing so through the online calendar.
Email — “Old fashioned” email messages to russ@rletaxes.com will get to me, but they can get lost in the avalanche of notifications I receive. These messages aren’t secure and they aren’t automatically archived, so they’re more difficult to organize and review at a later time. If at all possible, please try to use the client portal.
Text Message — Texts are great if you need to let me know you’re running 5 minutes late for an appointment. I prefer to discourage their use for tax questions as they can be disruptive and it’s cumbersome to archive their contents into your file.
Phone/Voicemail — You can always call me at (619) 302-7928. Please leave a voice message if I’m unable to answer, and I’ll get back with you as soon as I can. Typically, this is the best option when you need to schedule an appointment and you’re having difficulty doing so through the online calendar.
Email — “Old fashioned” email messages to russ@rletaxes.com will get to me, but they can get lost in the avalanche of notifications I receive. These messages aren’t secure and they aren’t automatically archived, so they’re more difficult to organize and review at a later time. If at all possible, please try to use the client portal.
Text Message — Texts are great if you need to let me know you’re running 5 minutes late for an appointment. I prefer to discourage their use for tax questions as they can be disruptive and it’s cumbersome to archive their contents into your file.